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The HFN Customer Support Center is available 24 hours a day, 7 days a week. Call customer service at (425) 427-0999, or email customer service at support@hfnservices.com and we’ll be happy to assist you.
As a Highlands Fiber Network customer you have access to a variety of Internet services and account features. To better serve you, this page contains instruction on how to access and setup these account options. If you have any questions or are having difficulty please support@hfnservices.com, or call (425) 427-0999, and a customer support representative will be happy to assist you.
To set up your network connection plug your laptop or desktop computer into one the Ethernet jacks in your home. Once connected you will be directed to set up an account and select your preferred connection speed plan. Once you have selected your preferred connection plan and submitted payment information you will automatically be configured and able to connect to the Internet within minutes.
The Highlands Fiber Network supports both IMAP4 and POP3 email access and requires SMTP Authentication. To set up your email client please reference the information below.
YourEmailName@ihmail.commail.ihmail.comThe HFN Network requires customers to send email through the primary HFN mail server, or to use VPN technologies to send through a work server. In addition to setting your SMTP Server to mail.ihmail.com, you also have to set up SMTP authentication. If you need assistance setting SMTP authentication please review our simple guide.
You can check your email remotely at anytime using this website to access your email accounts. Just view the WebMail page and enter the username and password for the email account you wish to check. If you have received but not deleted emails from the web interface your email client software will still receive them when you access your account from home.